What does IPS stand for?

Internet Protocol Server

What is IP telephony?

In simple terms, IP telephony is the migration of voice and data technology through a single medium.

What will IP do for me?

Adopting IP telephony ensures your business is ready to deploy enhancements to system applications as they become available. The upgrade enables:

• Retention of current features and operation, removing any impact to the business or user
• The user to add business-enhancing features with minimal delay, immediately increasing business revenue
• Businesses to interconnect sites to share common applications, such as voicemail and interstate calls, using the existing data network
• Allows self-administration of handsets including feature key programming and name display changes 
• Lets businesses take advantage of carrier services offers    

Are there any new features available with the IPS?

Upgrading your system to an IPS model will give you access to a range of new features including:

• Web based self-management, including a drag and drop feature for key programming changes, change name and PABX time displays 
• Call log, giving you access to the last twenty incoming call numbers on the screen of your digital terminal
• New digital terminals with an inbuilt directory facility

How does IPS differ from my existing system?

The IPS will differ from your existing system in the following ways:

• Supports the new Dterm 85 Series i handsets 
• Provides IP telephony via IP terminals and IP inter-site networking; a single site “look and feel“ with full feature transparency 
• Supports softphones that run through laptop computers or PCs 
• Supports more efficient use of card slots  (increased extensions and lines to ISDN and PSTN)
• Provides new enhanced features 
• Supports new self-management tools to programme and maintain the system  
• Supports new applications such as multimedia contact centres and unified messaging

Will upgrading our PABX cause any interruptions to our business?

Upgrades to your system will occur at a time most convenient to you. CCT will coordinate a time with you during business hours and usually carry out upgrades after hours to minimise any effect on your business.

How will IP impact on my business?

IP is the technology vehicle being developed by telephony vendors and you will soon see carriers offering IP connectivity. By upgrading to this technology you can take advantage of tariff and infrastructure discounts provided by carriers.

What advantage will an upgrade provide to my existing system?

One of the biggest benefits IPS offers is protection of your investment.

It provides long-term migration capability, to ensure your system grows along with your business. Whether you require short-term fixes or longer-term reorganisations, the IPS can adapt to your business with minimal cost and effort.

Are there any additional infrastructure costs?

Generally there would be no additional infrastructure costs during installation of the IPS.

To ensure your system can cope with any installation we recommend that you consult with CCT to assess the data environment (switches and routers).

Will I need to retrain my staff?

Since the IPS is based on the same feature sets available on your existing system there’s no need to retrain your staff. You will receive a comprehensive guide to explain new features.

System administration training can be provided for those who wish to do in-house moves and changes via the self management web based or windows GUI interface.

Are there any security issues with IP telephony?

IP telephony is password protected. Each user must login to access the system. Password protection provides protection against network theft. Normal levels of security are maintained and we recommend consultation with an CCTconsultant to ensure your business is secure.